Frequently Asked Questions

Have a question? We're here to help.

  • How to Get Free Shipping

    To qualify for free shipping, all three of the following conditions must be met together:

    1. The total weight of the products must not exceed 15Kg;

    2. The order must reach a minimum spend of €59,00, after discounts; this means the total payable after the discount has been applied must be at least €59,00.

    3. Available only for shipments within Italy

    If all three of these conditions are met at the same time, shipping will be free.

  • Where can I find your products?

    You can buy them directly from our online shop by clicking here. If you’d prefer to buy our products in a store, click here to find the one nearest you.

  • What payment methods do you accept?

    You can currently pay for your orders by: 

    • credit card via a secure interbank payment system.
  • How long will it take to receive my order?

    It depends on the delivery area. In the city of Palermo, our delivery service gets your order to you within 2 business days. For the rest of Italy, standard shipping times apply.

  • What are your opening hours?

    We're open Monday to Friday, 08:30–13:00 and 15:00–18:00. If you need anything, please email us at info@sicilianaturalmente.it

  • Where is your head office?

    We’re in Palermo, at 1/A Via Abruzzi.

  • Why are your products expensive?

    All our products are entirely handmade, using carefully selected 100% Sicilian raw ingredients and grains, and a slower production process with almost 48 hours of drying. Each product is packaged by hand. Handmade products cost more, but they’re made with great care and dedication. It’s a choice for quality.

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