Frequently Asked Questions
Have a question? We're here to help.
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How to Get Free Shipping
To qualify for free shipping, all three of the following conditions must be met together:
1. The total weight of the products must not exceed 15Kg;
2. The order must reach a minimum spend of €59,00, after discounts; this means the total payable after the discount has been applied must be at least €59,00.
3. Available only for shipments within Italy
If all three of these conditions are met at the same time, shipping will be free.
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Where can I find your products?
You can buy them directly from our online shop by clicking here. If you’d prefer to buy our products in a store, click here to find the one nearest you.
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What payment methods do you accept?
You can currently pay for your orders by:
- credit card via a secure interbank payment system.
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How long will it take to receive my order?
It depends on the delivery area. In the city of Palermo, our delivery service gets your order to you within 2 business days. For the rest of Italy, standard shipping times apply.
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What are your opening hours?
We're open Monday to Friday, 08:30–13:00 and 15:00–18:00. If you need anything, please email us at info@sicilianaturalmente.it
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Where is your head office?
We’re in Palermo, at 1/A Via Abruzzi.
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Why are your products expensive?
All our products are entirely handmade, using carefully selected 100% Sicilian raw ingredients and grains, and a slower production process with almost 48 hours of drying. Each product is packaged by hand. Handmade products cost more, but they’re made with great care and dedication. It’s a choice for quality.
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